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Chetna Sharma is a seasoned IT professional with extensive experience in managing IT operations and support, currently serving as Senior Manager IT at SRF Limited since July 2018. In this role, Chetna oversees IT operational requirements, incident management, change management, and end-user support, applying ITIL best practices. Responsibilities also include capacity planning, facilitating training for teams, maintaining compliance in patch management, and managing vendor relationships. Chetna has successfully implemented ITSM and ITAM solutions, developed visual dashboards in Power BI, and enhanced remote work capabilities. Previous positions include managerial roles at EthicalHat Cyber Security, Wipro Infotech, and HCL Infosystems, with a foundation in Information Technology from Alagappa University. Skills include proficiency in Power BI, SCCM, and ITIL practices.