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The Customer Service Team at SQM Group Inc. is responsible for conducting surveys and interviews via telephone to gather valuable data on customer experiences and first call resolution (FCR) metrics. This team plays a critical role in benchmarking, tracking, and assessing the quality of customer service provided by call centers, helping to identify areas for improvement and enhance overall customer satisfaction (Csat). They support the company's mission to improve customer experience, reduce costs, and enhance Net Promoter Scores for their clients.