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Amy Helen is an accomplished CPQ IT Functional Lead at SPX Cooling Technologies, Inc., with extensive experience in managing teams and enhancing CPQ processes. Previous roles include Manager of CPQ Tools & Processes at Quantum, where Amy oversaw a global team and coordinated the Price Book publication, and various positions at Hewlett Packard Enterprise, including Sales Operations Manager and Technical Solutions Consultant. Amy began their career at SGI as an Oracle CPQ Cloud Developer and has a Bachelor of Arts in Sociology from St. Catherine University. Demonstrated expertise in business process documentation, project management training, and user acceptance testing highlights Amy's commitment to improving operational efficiencies and supporting team skill development.