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Chris H. has worked in various roles in the customer service and customer success fields since 2007. Chris began their career as a Jr. Press Coordinator for Obama for America in 2007, followed by an Account Manager role for SF Weekly in 2008. In 2011, they joined Practice Fusion as a Customer Success, and in 2014 they moved to Atlassian as a Partner Support. Most recently, in 2020, they joined Spruce Health as a Sr Customer Support and Customer Support, where they help healthcare professionals improve the healthcare experience by consolidating communication between them and their patients.

Chris H. received a Bachelor of Science in Communication and Media Studies from the University of Miami between 2002 and 2007. In 2021, they obtained a certification in Building Rapport with Customers from LinkedIn. In 2022, they obtained a certification in Google UX Design Specialization from Coursera. Finally, in 2023, they obtained a certification in User Experience Research and Design Specialization from Coursera.