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Jessica Plumley is an experienced professional in customer success and operations management, currently serving as Principal Customer Success Manager for Onboarding at Sprout Social, Inc. since January 2022, following a role as Senior Customer Success Manager in the same department. Prior to joining Sprout Social, Inc., Jessica worked at Coyote Logistics from January 2012 to October 2016, where responsibilities included serving as Enterprise Operations Coordinator and Business Development Representative. Jessica holds a degree in Organizational Communication with a focus on Interpersonal Communication from the University of Illinois Urbana-Champaign, attended from 2007 to 2011.