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Emmet Ward is an experienced professional with a diverse background in customer support and workforce planning. Currently serving as Workforce Planning Manager and previously as Customer Support Manager at Sprout Social, Inc. since December 2021, Emmet has held various leadership roles in customer service, including Customer Service Team Manager at Workhuman and Lidl Ireland. Emmet's extensive experience also includes positions at Convergys as Operations Induction and Senior Team Manager, and HML in multiple managerial roles related to mortgage resolution and collections. Emmet began a career in quality assurance at Seagate Technology, having progressed from Quality Control Analyst to Quality Assurance Manager. Emmet's educational foundation was established at St Columbs College, where studies took place from 1994 to 2001.