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Rashidah A. is an experienced professional in customer experience management with a strong focus on client success and platform optimization. Currently serving as Lead Managed Services Consultant at Sprinklr since December 2018, Rashidah A. collaborates with teams to define success criteria, enhance platform configurations, and provide comprehensive training to clients. Previous roles at Sprinklr include Senior Managed Services Consultant and Managed Services Consultant, where Rashidah A. specialized in client onboarding and ongoing support. Prior experience includes leading implementation teams at SaleCycle, ensuring successful software integration for clients, and managing strategic client relationships at CareerBuilder Singapore. Rashidah A. holds a Diploma in Business Management with a focus on Customer Relationship Management from Nanyang Polytechnic.