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Ayyappa K R currently serves as a Senior Customer Success Manager at Sprinklr, a position held since November 2019, focused on ensuring customer satisfaction and retention through proactive client engagement and cross-team collaboration. Prior to this role, Ayyappa was a Strategist in Digital Marketing at UnidoLabs Technologies LLP, where responsibilities included planning and optimizing paid campaigns for top clients. Ayyappa began the career as a Social Media Analyst at Autumn Worldwide and later at Autosense Private Limited, handling social media analytics and online reputation management. Ayyappa holds a Bachelor’s degree in Accounting and Finance from Bangalore University and is currently pursuing an MBA in Marketing at Jain (Deemed-to-be University).