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Alan Gibson is a seasoned professional with extensive experience in customer experience transformation and technology solutions. Currently serving as a Sprinklr Service Specialist since May 2023, Alan focuses on leveraging the AI-powered Sprinklr Service platform for enhanced customer interactions. Prior roles include Global Account Director and Customer Experience Transformation Consultant at Genesys, where Alan delivered cloud-based customer experiences, and Associate Partner at IBM, leading AI and analytics consulting for telecommunications and media clients. Alan's earlier positions include significant contributions at Intel Corporation and Motorola, developing market strategies and managed services for major clients. Alan holds an MBA from the University of Bath and a BEng in Engineering and Business from Coventry University.