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Jarett Miskawitz has held a variety of roles in the customer service and client success space. From 2022 to present, they have been a Client Success Manager at Springbuk. From 2012 to 2022, they were a Client Success Manager, Customer Retention, Customer Service, and Business Process Improvement Subject Matter Expert at IBM Watson Health. From 2009 to 2012, they were a Level II Product Support Consultant at Thomson Reuters Tax & Accounting, where they supported multiple tax management software platforms and handled escalated calls. Jarett has developed a wide range of skills, including business analysis, customer service, account management, project management, customer relationship management (CRM), team leadership, salesforce.com & CRM, business process improvement, strategic planning, customer experience & retention, relationship building, business development, critical thinking & problem solving, strategic thinking, research, team building, interpersonal communication, cross-functional collaborations, software as a service (SaaS), regulatory compliance, reporting & analysis, and interpersonal communication.

Jarett Miskawitz obtained a Bachelor of Business Administration (BBA) from Grand Valley State University in 2008, majoring in Business Administration and Management, General. Jarett also holds certifications from IBM in People Skills - Communication, Presentation, Collaboration, and Problem Solving (2021), Enterprise Design Thinking Practitioner (2019), and Big Data Foundations - Level 1 (2019).