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Mena Alsrogy is a seasoned UX researcher with extensive experience across multiple leading organizations. Currently serving as the Lead UX Researcher at Verizon Business since June 2023, Mena focuses on user journey research for SMB and enterprise businesses. Prior roles include Senior UX Researcher at Lyft, where Mena led driver earnings research and implemented competitive usability studies, and Senior User Researcher positions at PayPal and Twitter, conducting extensive research to enhance merchant integration and user experience. Mena's prior experience as Consumer Insights Manager at StubHub and Research Manager at Edelman Berland highlights a strong foundation in cross-functional collaboration, product strategy, and consumer insights development. Mena holds a B.A. in Economics and Philosophy from Randolph College.