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Kenny Perez is an experienced IT Technician currently employed at Spotify since July 2022, where responsibilities include resolving daily tickets and enhancing team documentation processes. Prior roles include IT Support Analyst at WW, focusing on ticket management and user support, and Desktop Support Analyst at Sony Music Entertainment, providing comprehensive hardware and software troubleshooting. Experience at Meta involved troubleshooting across various platforms, while earlier positions include customer service roles at Hollister Co. and Rare Bar and Grill. Kenny has an educational background in Computer Science from LaGuardia Community College and has completed training at Year Up United and Codecademy.