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Sheilah Juma is a Payments Trader at Sportserve, responsible for real-time monitoring of payment activities and conducting data analysis to produce reports and charts. Previously, Sheilah held various customer service roles, including Digital Customer Service Associate at Ecom Services Ltd and Customer Service Specialist at The Veteran Group, Inc., where the focus was on building sustainable customer relationships and managing interactions. Additional experience includes serving as a Tourism Information Center Executive at the Kenya Tourism Board and a Customer Service Representative at Techno Brain BPO, specializing in social media engagement. Sheilah's educational background includes a Bachelor of Business Administration from the University of Virginia and specialized training in digital customer service and airport operations from various institutions. Currently, Sheilah is pursuing an advanced degree in business strategy.