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James Scott is an accomplished Information Security Manager at SIS Ltd, with extensive experience in IT service management and customer relationship management. Formerly self-employed as an IT Service Delivery Manager, James advised organizations on optimizing ITSM processes. Prior roles include Client Services Manager and Account Director at Aptos Retail, where James was responsible for project delivery, service excellence, and major incident resolution. James has a strong background in team leadership, continuous improvement initiatives, and effective budget management, demonstrated through significant achievements such as enhancing client satisfaction and reducing incident levels. James holds a BSc (Hons) in Information Systems with German from Staffordshire University.