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Zachary Ellwood, CCNA, is a skilled network engineer currently employed at Avenu Insights & Analytics since September 2021, where responsibilities include providing third level support for network issues and configuring network devices. Previous experience includes a position as a Help Desk Specialist at Splashwire Inc. from January 2020 to September 2021, where Zachary handled technical support for various users and managed support tickets. Prior to this, Zachary worked as an IT Service Specialist at Advanced Auto Parts from April 2015 to January 2020, focusing on troubleshooting, maintaining IT systems, and managing network equipment. Zachary holds an Associate's degree in Information Sciences and Technology from Penn State University, as well as a Bachelor's degree in Sport Management from DeSales University, and has additional certifications in CompTIA A+ and TestOut PC Pro.