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Monica K. is a skilled Lead Quality Analyst at Spirit Airlines, with experience since January 2020 in leading a team to deliver business requirements efficiently and improving product quality through effective testing strategies on an ecommerce platform. Previously, Monica held roles as a Quality Analyst and Quality Assurance Analyst, focusing on sprint project completion, defect reporting, and test case development. Additionally, Monica's background includes serving as a Student Ambassador at Broward College, a Medical Assistant at Broward Internal Medicine, and a Customer Service Liaison Assistant at CareerSource Broward. Monica holds a Bachelor of Applied Science in Business Analytics & Information Systems from the University of South Florida and an Associate of Arts in Management Information Systems from Broward College.