ÂÜÀòÂÒÂ×

Alex Hernandez is a seasoned professional in customer success and account management, currently serving as a Customer Success Manager at SPINS since March 2022. Previously, Alex held the position of Customer Success Executive / Account Manager at Innova Market Insights from January 2021 to March 2022, where a consultative approach was employed to align client business strategies with data analytics. Prior experience includes over a decade at CHD Expert, where Alex operated as the Sole Account Manager, overseeing $2 million in client retention, and as a Senior Account Manager, effectively bridging communication between customers and technical teams. Alex began the career as a Data Specialist, focusing on data entry and quality control. Academic credentials include a Bachelor of Arts with concentrations in Criminology and Sociology from Western Michigan University.