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Silvia Dolcini Koon has extensive work experience in customer service and sales administration. Silvia currently serves as the Director of Customer Service at SPINEART, where they lead a team and ensures exceptional customer support and service. Prior to this, Silvia was a Customer Service Manager at Beckman Coulter Diagnostics, where they managed a team responsible for order processing across multiple regions. Silvia also held positions as an Advanced Coordinator Sales Administration and a Senior Credit Analyst at the same company. Before joining Beckman Coulter Diagnostics, Silvia worked as an Account Receivable Analyst at Amoco and as a Credit Controller at Cahners Publishing.

Silvia Dolcini Koon obtained a Master's degree in Business/Managerial Economics from the Università degli Studi di Genova. In addition to their degree, they have obtained various certifications throughout their career. These certifications include "Best Team Wins- Direct Supervisor Effectiveness" from Beckman Coulter Diagnostics (obtained in January 2020), "Situational Leadership" from The Ken Blanchard Companies (obtained in November 2016), "The 7 Habits of Highly Effective People" from FranklinCovey (obtained in February 2010), "Credit and Financial Analysis" from Dun & Bradstreet (obtained in July 2004), and "Public Speaking" from David Biass (obtained in November 2001).