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William Phelan has a diverse work experience in various roles and industries. In 2014, they founded Small Business Lending Services (SBLS) where they valued small business loans for trading between institutions and lenders. During their time at SBLS, they built the company website, business server, and data & analytics storage. William successfully sold four contracts, valuing $200 million of small business loans.

In 2018, William worked as a BroadSpire Intern at Crawford & Company, where they assisted insurance adjusters in managing client needs and streamlined workflow to decrease operational costs. William completed numerous liability and worker's compensation claims.

From 2019 to 2022, William served as a Business Analyst in the Financial Services sector at Infosys. William provided support to consulting and technical teams in different processes, including design, development, and deployment. William played a pivotal role in learning and capturing valuable insights and contributed to the knowledge management process. William ensured high-quality deliverables within the guidelines, policies, and norms of Infosys.

Currently, William is working as a Product Manager at SphereCommerce, LLC since 2022. In this role, they analyze business needs and documents requirements, both functional and non-functional, user stories, and business workflows. William translates client requests into actionable business requirements for solution architects. Their expertise includes payment processing, authorization, and settlement protocols.

William Phelan attended Loyola University Chicago from 2018 to 2019, although specific details about their degree and field of study are not provided. In August 2019, they obtained a certification in Business Analysis for Digital Transformation from Trinity College-Hartford.