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Armend Shala is a highly skilled professional with extensive experience in technical support and communication roles. Currently serving as a Technical Specialist, Technical Lead, and Call Agent at SPEEEX since February 2021, Armend also works as a Freelance professional on Upwork since April 2023. Prior experience includes a role as a Call Agent at Fox Group KS from January 2019 to January 2021. Armend is pursuing a Bachelor of Engineering in Computer Engineering at AAB College, expected to graduate in June 2025, and holds a Scuola Media Superiore diploma in Technology/Computer Engineering from SHMP Fehmi Lladrovci, completed in 2017.