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Gergana Nikolova-Nedev is an experienced professional in customer support and administrative roles, currently serving as an RCM/PM Customer Support Specialist at Spectrum Vision Partners since August 2019, where responsibilities include managing copay assistance programs and ensuring accurate claims billing. Gergana previously worked as a Patient Account Representative, gaining expertise in medical billing, eligibility checks, and claims processing while utilizing Nextgen. With a diverse background, Gergana has also held positions such as Administrative Assistant at Beauty Today LLC, Practice Manager at Advanced Eye Care & Laser Center, and various roles in the hospitality sector, including waitress and hostess. Educational achievements include a Bachelor of Arts in Anthropology and Journalism from Queens College and ongoing certification in Medical Insurance through Ashworth College.