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Jessica Tirado has a diverse work experience. Jessica started their career at Vonage Holding Inc in 2006, where they held the positions of Revenue Operations Associate and Revenue Analyst until 2014. In 2017, they joined adiant as a Customer Service Manager until April 2018. Since April 2018, Jessica has been working at Spectrotel in the Network Operations Center role.

Jessica Tirado obtained a Bachelor's degree in Business Administration with a focus in Project Management from DeVry University, where they studied from 2011 to 2015. In July 2020, they also obtained a certification in Learning VoIP and Unified Communications from LinkedIn.