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Emmanuel Agbakwuru is an experienced customer service professional with a strong background in team leadership and quality assurance. Currently serving as Customer Service Supervisor for Spectranet Limited since March 2022, Emmanuel focuses on customer experience and retention. Previous roles include Head Supervisor Contact Center at The GIG Group, where training and mentoring of new employees were key responsibilities, and Customer Support Team Lead at Vodacom Business Nigeria, managing international accounts and ensuring high Net Promoter Scores. Emmanuel's career began at iSON Xperiences Ltd as a Quality Assurance Analyst/Trainer, auditing calls and conducting induction programs for new agents. With a Master of Science in Mathematics from the University of Ibadan and additional qualifications including a Mini-MBA in Business Management, Emmanuel combines technical expertise with leadership in customer service.