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Kritika Batra is a Senior Recruiter at Spectraforce Technologies since July 2021, where engagement in welcome calls with clients and employing various HR analytics methods has been a focus. Prior to this, Kritika worked as a Customer Service Specialist at HGS - Hinduja Global Solutions from December 2018 to September 2020, providing exceptional customer support and managing high volumes of calls while achieving key performance indicators. Kritika holds a Diploma in Human Resources Management from Symbiosis Centre for Distance Learning, along with certificates in HR Management and Analytics from Amity University and Data Analytics from SkilloVilla.