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Claire Fraser is an experienced professional currently serving as the Continuous Improvement and Governance Lead at Specsavers since March 2014, where responsibilities include managing a pipeline of initiatives to enhance customer and colleague experiences while reducing costs and waste. Previous roles at Specsavers include Audiology Team Manager and DVLA Contracts Team Leader, focusing on contract management and process efficiencies. Claire's career began at Experian, where positions ranged from Client Support Executive to Operational Support Senior Manager, emphasizing compliance, risk management, and process improvements. Claire holds a BA Hons in Business Studies and an HND in Business from De Montfort University.