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Caroline Heald's work experience includes serving as the Global Talent + Development Director at Specsavers since January 2023. Previously, they held various positions such as Director at perspicacity since December 2013, Head of Talent + Learning (Interim) at NewDay from October 2021 to December 2022, and Global Head of Talent & Development (Interim) at Ocado Group from June 2020 to May 2021. Caroline has also worked as Director of Talent & Capability (Interim) at House of Fraser from May 2018 to March 2019, Group People Development Director at TalkTalk from October 2017 to May 2018, and Global Talent & Organisation Development at Aviva from August 2016 to September 2017. In addition, they served as Group Organisation Development (Interim) at First Quantum Minerals LTD from February 2014 to December 2015 and as Global Capability & Development Director (Interim) at Reckitt Benckiser from September 2013 to January 2014. Before that, they worked as Group Head of Talent Management at De Beers from September 2010 to February 2013.

Caroline Heald completed their Bachelor of Science degree in Psychology from Royal Holloway, University of London, from 1992 to 1996. Caroline then pursued a Master of Science degree in Occupational & Organisational Psychology from the University of Surrey, graduating in 1998.