The SHN mission is simple – optimize healthcare for all. Since our inception, we’ve seen enormous technological shifts in how healthcare is delivered, as well as the ways in which patients and consumers want their healthcare services delivered. Now, we aim to lead the Canadian Specialty Healthcare market by delivering superior customer service to those who matter most to us: patients, healthcare providers, and pharmaceutical manufacturers. 

Our long-standing retail experience has enabled us to deliver care to millions of customers across the country, including specialty care patients seeking greater convenience and savings. As part of Canada’s largest retail pharmacy network, SHN is uniquely positioned to make a real difference for Canadians. By working together, we can continue to shape how specialty healthcare is delivered in Canada for the better.

Pharmaceutical

Health Care

Shoppers Drug Mart Specialty Health Network

John Cieslowski

Tanya Moore

The Operations Team at Shoppers Drug Mart Specialty Health Network (SHN) is dedicated to optimizing and streamlining the delivery of specialty healthcare services. This team oversees the implementation of efficient operational processes, manages the logistics of patient care programs, ensures high-quality customer service, and collaborates with healthcare providers and pharmaceutical manufacturers to enhance healthcare outcomes. Their work is crucial in shaping and maintaining the superior level of specialized care that SHN aims to provide across Canada.

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Operations Team

About

Team members

Other teams at Shoppers Drug Mart Specialty Health Network

Clinical and Case Management Team

Business Intelligence Team

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