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Alexia McCaster has extensive experience in customer service and support roles across various industries. Currently serving as a Customer Care Associate at Specialized Loan Servicing since February 2022, Alexia manages inbound and outbound mortgage calls while ensuring compliance with regulatory guidelines. Previous experience includes positions as a Customer Care Professional at InnoSource and as a Sr. Customer Experience Rep at Grainger, where Alexia focused on optimizing the customer experience and managing customer accounts. Additionally, Alexia has experience in claims resolution at First American Home Buyers Protection, demonstrating a strong ability to assist customers throughout their service journeys.