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Hywel Smith has extensive experience in customer success and recruitment, currently serving as a Customer Success Business Partner at SThree since September 2009. In this role, Hywel specializes in the UK and Ireland MSP business, collaborating with various teams to enhance operational performance and customer experience. Previously, Hywel held several positions at Real Staffing Group, including Senior Customer Success Manager and Client Relationship Manager, focusing on strategic engagement and service delivery. Early career experience includes roles at Jigsaw Telecom Services Ltd and Kelly Services Australia, where sales expertise was developed. Hywel holds a 1st Class Honours BA in English from the University of Birmingham.