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Katriona Greville is a dynamic and passionate Customer Success Manager with extensive experience in overseeing the customer lifecycle for SaaS businesses. Currently serving as a Senior Customer Success Manager at Cyara since February 2021, Katriona has a proven track record in Client Success Management, Service Management, and Account Management, with a focus on contract renewals. Prior experience includes roles at PGi, where Katriona held several positions including Senior Customer Success Manager and Global Service Manager Team Lead, ensuring high-quality service delivery to global customers. Earlier roles as a Sales Representative at My Guide Ireland and as iOS Technical Support at Apple showcase a strong foundation in customer service and sales. Additionally, Katriona has extensive experience in architectural technology, having served as a Senior Architectural Technologist at Murray O Laoire Architects. Katriona holds a BSc Honors Degree in Architectural Technology from Limerick Institute of Technology.