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Grady Adams is a seasoned IT professional with a robust background in software support and help desk roles, currently serving as a Software Support Analyst at SCORE Mentors and Sparks Group since 2022 and 2021, respectively. Prior experience includes working as a Software Support Analyst at KTek Resourcing for HCL and USAA, and a Help Desk Technician at IBEX. Grady began the professional journey as a Data Entry Clerk at DATAMARK, Inc. and holds a degree from The University of Texas at San Antonio, obtained in 2018.