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Shavez Khan is an experienced Major Incident Manager at S&P Global Market Intelligence, with a history of overseeing critical incidents and service restoration in high-pressure environments. At Deutsche Bank, Shavez served as a Senior Incident Manager, ensuring effective management of service-impacting incidents. Previously, at Bank of America Merrill Lynch, Shavez operated as a Senior Analyst, focusing on minimizing service delivery disruptions in both batch and online processing. Shavez began a career in technical support at Mphasis, honing skills in job monitoring and analysis. Shavez holds a Bachelor of Technology in Information Technology from Mahatma Gandhi Chitrakoot Gramodaya Vishwavidyalaya.