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Lauren Mulholland is an experienced operations professional with a robust career at SP Data Digital and its predecessor, S & P Data. Since June 2021, Lauren has served as Operations Manager, previously holding leadership roles as Team Leader and Team Captain, where responsibilities included coaching new agents, managing performance targets, and overseeing disciplinary actions. Prior roles also featured Quality Assurance Analyst responsibilities, focusing on resolving escalated customer issues and providing feedback on agent performance. Lauren began as a Call Centre Agent at sp data, where foundational skills in customer service and account management were developed. Academic background includes a business administration course at Lambton College and completion of secondary education at F.E. Madill Secondary School.