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Melissa Balan is a senior manager specializing in policy administration and operations within the insurance industry, currently serving as Sr. Manager and Program Owner for the Policy Administration System at Sovereign Insurance since April 2022. With a progressive career at Co-operators spanning over two decades, Melissa has held various leadership roles focused on underwriting transformation, operations management, and talent development. Melissa’s expertise includes strategic workforce planning, client experience enhancement, and collaborative project execution. Academic qualifications include a Bachelor of Arts in Sociology and Legal Studies from the University of Waterloo, a French Language Certificate from Conestoga College, and the designation of Certified Insurance Professional from The Insurance Institute of Canada.