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Richie Rumbelow is a seasoned professional in customer experience management, currently serving as the Customer Experience Director at Sovereign Housing Association since January 2023, where responsibilities include overseeing the customer experience for over 210,000 residents. Prior roles encompass Director of Customer Experience and Head of Customer Experience at the British Heart Foundation, where Richie focused on developing customer strategies and operational plans. Experience also includes leading customer experience initiatives at NHS Property Services Ltd and Cancer Research UK, achieving significant improvements in customer engagement and revenue. Earlier in the career, Richie held several managerial roles at PPL and Claranet, emphasizing quality management and process improvement. Richie Rumbelow holds a Master's degree in Chemistry from the University of Nottingham.