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Camilla Call is a highly skilled professional with extensive experience in complaints management, international trade advisory, and analytical roles across various sectors. Currently serving as the Complaints Performance and Insight Manager at SNG, Camilla extracts insights from customer complaints to drive improvements and ensures compliance with the Housing Ombudsman Service. Previously, Camilla worked at Dorset Chamber as an International Trade Advisor and Brexit Advisor, helping businesses navigate new trading requirements post-EU exit. Prior to that, experience at Barclays included roles such as FOS Root Cause Analyst and Projects and Analytics Lead, where Camilla focused on root cause analysis, stakeholder engagement, and colleague experience improvement. Additional early roles include Subject Matter Expert at Barclaycard and contributions at the UK Ministry of Defence and Environment Agency. Camilla holds a Bachelor's degree in Applied Geography from Bournemouth University.