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Felicia Paap, SHRM-CP, is an experienced Human Resources professional currently serving as the Human Resources Operations Manager and Human Resources Business Partner at Southwest Power Pool. Previous roles include Human Resources Manager, Human Resources Generalist, and Human Resources Representative at Delta Dental of Arkansas, as well as Human Resources and Accounting Clerk at DoubleTree by Hilton and Office Assistant at TurfMaster. Felicia is pursuing a Bachelor of Business Administration in Human Resources Management/Personnel Administration at the University of Arkansas at Little Rock, having previously attended Arkansas Tech University.