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Felicia Paap, SHRM-CP, currently serves as the Human Resources Operations Manager and Human Resources Business Partner at Southwest Power Pool, where responsibilities include aligning business objectives with employees and management, analyzing trends, managing employee relations, and leading recruitment for engineering roles. Prior to this role, Felicia held several positions at Delta Dental of Arkansas, including Human Resources Manager, where leadership was provided across all human resource functions, and strategic initiatives were implemented for employee engagement and leadership development. Felicia's experience also includes roles as a Human Resources Generalist and Representative at Delta Dental, and as a Human Resources and Accounting Clerk at DoubleTree by Hilton. An educational background includes a Master of Business Administration from Arkansas Tech University and a Bachelor of Business Administration in Human Resources Management from the University of Arkansas at Little Rock.