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• Speaks by phone for in-depth pre-consultation calls with clients.

• Speaks with prospective clients for consultations on case details and expectations.

• Serves as a liaison to referring veterinarians in managing cases and the flow of information.

• Participates in in-person visits to referral veterinarians to share information.

• Provides oversight and training of Client Service Representatives in proper communication to clients regarding our services.

• Assists with event planning and execution geared toward providing education to referral veterinarians.