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Mae Pogue is a seasoned professional in customer analysis, currently holding the position of Senior Customer Analyst at South Jersey Industries since May 2017. In this role, Mae analyzes trends in customer channel patterns, investigates root causes of deviations, and recommends solutions to enhance customer satisfaction. Previous experience includes serving as a Customer Analyst Intermediate and a Customer Service Analyst Intern, where responsibilities encompassed analyzing customer billing data, developing performance metrics, and assisting with cash reconciliations. Mae's career commenced as an Analyst Intern at Greysteel in early 2017. Educational qualifications include a Bachelor’s Degree in Business Intelligence and Analytics obtained from Saint Joseph's University, complemented by a high school diploma from Saint Joseph High School.