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Peter Hiransi is a professional with extensive experience in customer service, continuous improvement, and business process management. Peter has worked in various roles at companies such as South East Water, University of Melbourne, Hume City Council, Moonee Valley City Council, and more. Peter's expertise includes developing customer strategies, implementing digital experience improvements, leading business improvement initiatives, and establishing improvement frameworks. Peter holds a Masters degree in Enterprise Resource Planning Systems and a Bachelor's degree in Information Systems.