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Josh Nelius currently serves as the Technical Customer Support Lead and Supply Chain Specialist at SourceDay, where responsibilities include creating and maintaining templates for digital invoice uploads in the Accounts Payable module and monitoring invoice processing issues. Previously, Josh worked at IBM from January 2014 to May 2019 in various roles, including Key Administrator for cloud services and L2 Support for a microservices-based cloud management platform. Responsibilities included creating training materials, maintaining a knowledge base, conducting training sessions for clients and new hires, and establishing a support portal. Josh also coordinated between multiple teams during product integration and contributed to client feedback processes.