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Oliver Fleming is an experienced online manager currently at SoundBay Pty Ltd, where since January 2018, Oliver has successfully established the Customer Care Department for national music retail brands Manny’s Music and Store DJ. With a strong emphasis on brand advocacy, Oliver optimized customer service management and implemented sales/support channel integrations, enhancing the customer experience across various sales platforms. Previous roles include B2B Account Manager at Apple from November 2015 to January 2018, Training Facilitator at DJ Warehouse Academy from June 2014 to November 2015, and Sales Specialist at DJ Warehouse from February 2010 to July 2014.