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Jordan Parker is an IT Operations Center Analyst at Sound Transit, responsible for monitoring complex network components and critical metrics in a 24x7 operational environment. Prior experience includes serving as a Senior Technical Support Lead at 343 Industries and a Senior Service Engineer for Microsoft Advertising, where Jordan managed global training initiatives and investigated fraud issues. Jordan also held positions as a Bing Ads Support Engineer, Senior IT Specialist for the US Army, and has been involved in various customer service and marketing roles early in the career. Educational background includes studies at Embry-Riddle Aeronautical University, Kaplan University, and McNally Smith College of Music, culminating in a High School Diploma from Olentangy High School.