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Susanne Kavanagh is a seasoned professional with extensive experience in program management, training, and business development across various technology companies. As Vice President of Program Management at SOTI since June 2019, Kavanagh leads global Education Services, focusing on driving product adoption and service enablement initiatives. Previously, Kavanagh served as President and General Manager at SJK Associates, contributing to business growth and performance outcomes. With a significant tenure at BlackBerry, Kavanagh held roles including Director of Global Support Services and Training, emphasizing organizational capability and large-scale operational changes. Kavanagh's early career included vital roles in training operations at COM DEV International Systems and professional services management at Streamline Information Systems. Educational qualifications include a Bachelor's Degree in Business Administration from the University of Alberta and various professional designations in leadership and adult learning.