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Smita Gaikwad is an accomplished professional with extensive experience in information systems management and Salesforce administration. Currently serving as a Salesforce Service Cloud administrator at Petco since February 2021, Smita has also held the position of Information Systems Manager at Sotera Wireless, Inc. since May 2012, overseeing all IS systems, including integration with JIRA and SQL queries. Previous roles include Salesforce Administrator at Accelrys, where Smita managed configurations and data migrations, and Lead IT Project Manager at Golden Eagle Insurance. Educational achievements include an MBA in Finance with a focus on Oracle Databases from the University of Houston, along with multiple advanced degrees in materials engineering and science from reputable institutions.