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Michael Kelly currently serves as a Principal ServiceNow Solutions Architect at Sopra Steria since April 2023. Prior experience includes positions as Principal Solutions Architect and ITOM Practice Lead UKI at DXC Technology, Senior Technical Consultant at TESM, and Technical Consultant at Engage ESM Limited. Earlier roles involved leading ServiceNow implementation as a System Tools Engineer at Capita, providing technical support as an IT Technician at Coloni Ltd, and managing a tech support team at Tesco PLC. Michael holds a Bachelor of Science in Computer Network Management and Design from the University of Portsmouth and an HND in Computing from Basingstoke College of Technology.