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James Lowther is a Senior Technical Writer at Sophos, where James writes user documentation for the Sophos XG Firewall. James has experience in developing automated documentation build infrastructure, DITA plug-ins, and custom user assistance deliverables. Previously, James worked as a Technical Writer at Incognito Software Inc. and JustSystems, where James wrote user documentation and converted legacy documentation to DITA. Additionally, James has experience as a Programmer/Writer at Sakson & Taylor, where James worked on developer documentation for XPS. James holds a B.A. in English from The University of British Columbia.