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Michelle Ward is an experienced professional currently serving as a Policy Lead at Sony, overseeing the Policy & Tooling team focused on documentation and content management. Prior to this role, Michelle was a Policy and Process Coordinator for EMEA, where responsibilities included creating and maintaining policy content for Contact Centre Operations. Previous experience includes supporting strategic accounts at Uber Eats, working as a TV series extra on Game of Thrones, and serving as an assistant in university accommodations. Educational qualifications include a postgraduate degree in Management of Internet Enterprise Systems from Dublin City University and a bachelor's degree in New Media and English from the University of Limerick, complemented by an Erasmus programme in International Communication.