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Joseph Merrill is a seasoned technical support professional with extensive experience spanning over three decades. Currently serving as a Principal Technical Support Engineer at Sonos, Inc. since April 2022, Joseph focuses on supportability and new releases. Prior to this role, Joseph spent over two decades at Cisco as a Technical Leader, providing engineering-level escalation support and managing beta programs for various products. Joseph's career began at Novell, where roles included Worldwide Support Engineer and Technical Support Engineer, addressing critical customer issues and developing training programs. Additional experience includes technical support roles at Brigham Young University, where Joseph contributed to hardware support and programming.